How a mandate
actually runs.
Four phases, fixed scope, senior people on every call. This is the delivery model behind every engagement we accept — no theater, no surprises.
Diagnostic
We map the constraint before proposing the cure. Primary interviews, floor time, raw data — not recycled industry decks.
- Stakeholder and operator interviews
- Document and data audit
- Constraint map draft with early findings
Analysis
Findings are quantified, stress-tested against a principal who didn't collect them, and reduced to the decisions that matter.
- Quantified baseline and options analysis
- Adversarial internal review
- Mid-point readout — no surprises at the end
Design
The recommendation becomes an operating artifact: a system, a plan or a cadence — designed for the people who will run it.
- One-page operating summary
- Named internal owners for every element
- Implementation sequence and cost model
Handover
We stay through the first operating cycles — training owners, tuning the system, then leaving cleanly. The artifact runs without us or it isn't done.
- Owner training and runbooks
- Two supervised operating cycles
- 90-day check-in, included in fee
Three things make a mandate work.
A named sponsor
One executive with authority to decide — not a committee. We need someone who can say yes to the diagnosis and the fix.
Commitment: 1 hr/weekAccess to reality
Operators, floor time and raw files — not curated summaries. The quality of the answer is set by the quality of the access.
Commitment: open doorsAn owner for the handover
Someone internal who will run the system after we leave. If that person doesn't exist yet, finding them is part of the work.
Commitment: named by Phase 03How fast can a mandate start?
Typically within two weeks of a signed scope. Urgent diagnostics — a stalled reorganization, a supply disruption — can often start faster.
Do you work outside Utah?
Yes. Diagnostics benefit from being on-site, but analysis and design travel well. We price travel transparently in the scope.
What size organization do you serve?
From start-ups writing their first operating plan to mid-size companies re-structuring for scale. The constraint matters more than the headcount.
What if the diagnosis says the problem isn't fixable?
You get it in writing, with the reasoning. Sometimes the honest deliverable is a winding-down plan or a different question entirely.
Ready for phase one?
Send a short brief — the situation, what you've tried, what a good outcome looks like. A principal replies within two business days.
Open an inquiry